Privacy policy.

CGH Plumbing and Heating Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Email - ccghplumbing@live.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and

goods, including delivery:

 Names and contact details
 Addresses
 Date of birth
 Purchase or account history
 Payment details (including card or bank information for transfers and direct debits)
 Credit reference information
 Health and safety information
 Account information
 Information relating to loyalty programmes
 Photographs or video recordings
 Call recordings
 Records of meetings and decisions
 Identification documents
 Information relating to compliments or complaints
 Information relating to sponsorship

We also collect or use the following information to provide services and goods, including delivery:

Racial or ethnic origin
 Trade union membership
 Health information

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Account information, including registration details

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

Call recordings

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Call recordings
Website and app user journey information
Information relating to sponsorship
Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

Names and contact details
Addresses
Location data
Recorded images, such as photos or videos
Website and app user journey information

We collect or use the following information to comply with legal requirements:

Identification documents
Financial transaction information

We collect or use the following information for recruitment purposes:

Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Security clearance details (eg basic checks and higher security clearance)

We also collect or use the following information for recruitment purposes:

Trade union membership
Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

 Consent
 Contract
 Legal obligation
 Legitimate interest: Due to the need to register products through online platforms
to give customers satisfaction of products we provide and ongoing security and peace of mind throughout warrantee periods.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

 Consent
 Contract
 Legal obligation
 Legitimate interest:cDue to the need to register products through online platforms to give customers satisfaction of products we provide and ongoing security and peace of mind throughout warrantee periods.

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

 Consent
 Contract
 Legal obligation
 Legitimate interest: To protect staff and customers during any kind of dispute.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent
Contract
Legitimate interest: So we can see where we can improve our services for future reference and growth.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent
Contract
Legal obligation
Legitimate interest: To see where my business can improve and grow for the future.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent
Contract

Our lawful bases for collecting or using personal information for recruitment purposes are:

Consent
Contract
Legal obligation
Legitimate interest: To protect the person from external prosecution or blame. They can be protected by our company.

Where we get personal information from

People directly
 Previous employers
Third parties:
Recommendations

How long we keep information

For as long as CGH Plumbing deem necessary whilst trading to serve its customers and partners.

Who we share information with

Data processors
Chris Gunn-Hawking

This data processor does the following activities for us:

Take payment, payroll, admin, recruitment
Other organisations
Insurance companies
Health care providers

 Organisations we need to share information with for safeguarding reasons

Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Warranty and guarantee providers
Professional consultants



Organisations we’re legally obliged to share personal information with

Emergency services (where necessary)
Publicly on our website, social media or other marketing and information media (where appropriate)
 Previous employers

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the

UK. When doing so, we comply with the UK GDPR, making sure

appropriate safeguards are in place. Please contact us for more

information.

Where necessary, our data processors may share personal information

outside of the UK. When doing so, they comply with the UK GDPR, making

sure appropriate safeguards are in place. Please contact us for more

information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your
personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate.
You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the

contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you cancmake a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

28 May 2024